Maggie @ OneSky
I am the Customer Success Engineer of OneSky and here to answer any technical questions you may have!
- Total activity 113
- Last activity
- Member since
- Following 0 users
- Followed by 5 users
- Votes 8
- Subscriptions 55
Activity overview
Latest activity by Maggie @ OneSky-
Maggie @ OneSky created an article,
Will identical phrases be charged as separate strings?
You have two phrases with different string IDs but identical string content, for example: String "REMOVE_FILE_HOMEPAGE": "REMOVE" String "REMOVE_FILE_PROJECT": "REMOVE" When placing a translation o...
-
Maggie @ OneSky created an article,
Why are my XLIFF strings duplicated on the platform?
Problem I have the following string: <file original="Localizable.strings" source-language="en" datatype="plaintext"> <body> <trans-unit id="Login button"> <source>Login</source> ...
-
Maggie @ OneSky created an article,
PO file features
OneSky supports PO file commenting and notes to translators using the following format: #. Notes for translators # Comment #, Flags msgid stringID msgstr This is the string content. When upload...
-
Maggie @ OneSky created an article,
Why is the platform detecting phrases from different files as the same phrase?
Problem I have two files, apple.json and banana.json, with the following structure: apple.json { "red_apple": "Red Apple" } banana.json { "yellow_banana": "Yellow Banana" } However, the platf...
-
Maggie @ OneSky created an article,
What is the difference between a base language file, my existing translation file, and a OneSky-generated translation file?
For some technical files (e.g. .strings, .xml), you will have two main types of files: Base language file: there is only one. Translation file: there can be many, one for each translated language....
-
Maggie @ OneSky created an article,
Can I cancel a pending order?
To cancel a pending order (whether because it was accidental or unneeded), contact support@oneskyapp.com immediately. We also recommend is that you message the specific translator and say that you...
-
Maggie @ OneSky created an article,
Why are my manually input phrases not exporting correctly?
Problem I manually input phrases on OneSky's online platform, but when I try to export them and select a file format, there are many encoding issues and extra characters which could break my code. ...
-
Maggie @ OneSky created an article,
How can I preserve my placeholders if they are not currently supported in OneSky?
Problem I'm using external libraries and tools and I have special/customized placeholders. Since OneSky only accepts common and popular placeholders, how can I still use my own placeholders and pre...
-
Maggie @ OneSky created an article,
How can I recover lost data?
Problem I accidentally deleted some files and/or translations. Some phrases and translations were unexpectedly deleted from my project. Answer If Problem #1: OneSky has a record of all uploaded/d...
-
Maggie @ OneSky created an article,
What happens when I place an order while there are still pending orders?
You can place multiple orders within a project. If you currently have a pending order, you can place translation orders for new phrases without affect your pending orders. Untranslated phrases in ...