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Lawrence S.

I am a Customer Success Manager at OneSky. I enjoy helping our developer customers get the most out of using our amazing platform. Contact me with your concerns, questions, or curiosities. As for me, I've done web development, even a little app development, and like to tinker with old-school text editors. If my answer doesn't help, give me some pushback. I don't have all the answers, but I will find out!

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Activity overview

Latest activity by Lawrence S.
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    Lawrence S. created an article,

    My glossary terms appear incorrectly in my projects

    Problem I set my glossary terms to "translatable" but they appear as "do not translate" with a grey padlock icon in my projects. Why is this? Answer This happens when the base (...

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    Lawrence S. created an article,

    Can I create a rush order?

    Problem You want a translation order faster than what our estimated deadline time provides.  Answer Under normal conditions, translations are completed in a quick, professional manner. Project quot...

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    Lawrence S. created an article,

    OneSky Terminology

    This is a vocabulary guide for all the terms OneSky uses. Bookmark this guide for quick access to definitions of words, as well as handy links for many of our terms for more information. Tip: Want ...

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    Lawrence S. created an article,

    Why is the word count different between my Project and my Dashboard?

    When you look at the word count on your project, you might see a number that varies from the word count on your main dashboard. Why is that? Answer: Your Project list shows a word count that is bas...

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    Lawrence S. created an article,

    Is there a way to group together previously created projects?

    Question: Is there a way to group together previously created projects?   Answer: As of now, there is no quick way to do this by simply changing a setting. The recommended method for putting existi...

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    Lawrence S. created an article,

    How to Delete your OneSky Account

    If you need to remove your OneSky account, please contact our Support Team. Please write to us from the email account that you use to login. If you are a regular Collaborator, please ask your root ...

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    Lawrence S. created an article,

    Changing your settings for email notifications

    Under the settings for email notifications, you can select under what situations you would like to receive email notifications. For example, you can receive notifications when new phrases are added...

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    Lawrence S. created an article,

    Uploading your existing translations

    You can upload existing translations the same way you upload your base language files. Our system will match your translation phrases with your base language phrases based on identical string ident...