
mako
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Introduction
What is L10N (and I18N)? You’re curious about getting your product to a new market, or maybe a dozen. You’re wondering what the technical requirements are to build an international product. (Just h...
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Can I request amendments or changes after a translation order is completed?
Yes, Admins can request for modifications within 14 days of the translation order completion date. Admins can add comments or respond to translators' questions after our translators have submitted ...
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Translate my documents
OneSky supports document translation in the following file formats: Word (.doc, .docx) PDF (.pdf) ***Please note that OneSky translates general text and game text, for any other type of documents...
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How to communicate with OneSky professional translators - overview
You can communicate with translators both on (A) phrase level and (B) project level. ** Phrase comment (method A) is NOT available for document type projects (e.g. Word and PDF files). Please re...
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Update your credit card or billing information
To update your credit card information 1. Click on your icon at the top right corner and select "Billing" from the drop down menu 2. Click "Update card details" to update your payment information ...
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Supported Languages in OneSky
We support the following languages: Arabic Azerbaijiani Bengali Belarusian Bermese Bulgarian Catalan Chinese Simplified Chinese Traditional Croatian Czech Danish Dutch (Belgium) Dutch (Neth...
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Files as the source of truth
Adding new phrases There are currently two ways to add phrases to the platform. Manual input (not recommended) Uploading through file Which one should you choose? OneSky Customer Success team say...
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Translate my documents using my own collaborators
You have just uploaded a Word document for translation but realized that you can only choose OneSky Professional translation service on the platform. Is it possible to invite your own in-house tran...
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Why doesn't OneSky have Android SDK?
We do not currently have an Android SDK to push translations like iOS.The SDK for iOS is designed to skip the approval process of Apple so that the developers don't need to wait for more than a wee...
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A word about Deadlines for Professional Translation orders
Although we use the word "deadline" throughout our order system and in your notifications, our professional translation order deadlines are more akin to hard guidelines. Under normal conditions, yo...