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OneSky Support

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Latest activity by OneSky Support
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    OneSky Support created an article,

    Can I create a rush order?

    Problem You want a translation order faster than what our estimated deadline time provides.  Answer Under normal conditions, translations are completed in a quick, professional manner. Project quot...

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    OneSky Support created an article,

    OneSky Terminology

    This is a vocabulary guide for all the terms OneSky uses. Bookmark this guide for quick access to definitions of words, as well as handy links for many of our terms for more information. Tip: Want ...

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    OneSky Support created an article,

    How many collaborators do I actually have?

    Presently, our system shows one less collaborator on your Collaborators page than you actually are using. Although you see the current number of collaborators on your account, the account owner (cr...

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    OneSky Support created an article,

    Why is the word count different between my Project and my Dashboard?

    When you look at the word count on your project, you might see a number that varies from the word count on your main dashboard. Why is that? Answer: Your Project list shows a word count that is bas...

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    OneSky Support created an article,

    Is there a way to group together previously created projects?

    Question: Is there a way to group together previously created projects?   Answer: As of now, there is no quick way to do this by simply changing a setting. The recommended method for putting existi...

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    OneSky Support created an article,

    How to Delete your OneSky Account

    If you need to remove your OneSky account, please contact our Support Team. Please write to us from the email account that you use to login. To help us improve our platform, please share the reason...

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    OneSky Support created an article,

    Change your Account Owner

    This describes how to change your account ownership and to delete the original account creator.  First, you need to have access to the Account Owner's account. Then, follow these simple steps: For ...

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    OneSky Support created an article,

    Getting Started

    OneSky’s translation management system (TMS) platform is the starting point for both ordering Professional Translation (Pro-T) services and managing your in-house team to work on your translations....

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    OneSky Support created an article,

    Introduction

    What is L10N (and I18N)? You’re curious about getting your product to a new market, or maybe a dozen. You’re wondering what the technical requirements are to build an international product. (Just h...

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    OneSky Support created an article,

    Files as the source of truth

    Adding new phrases There are currently two ways to add phrases to the platform. Manual input (not recommended) Uploading through file Which one should you choose? OneSky Customer Success team say...