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OneSky Support

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Activity overview

Latest activity by OneSky Support
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    OneSky Support created an article,

    Change your Account Owner

    This describes how to change your account ownership and to delete the original account creator.  First, you need to have access to the Account Owner's account. Then, follow these simple steps. For ...

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    OneSky Support created an article,

    Getting Started

    OneSky’s translation management system (TMS) platform is the starting point for both ordering Professional Translation (Pro-T) services and managing your in-house team to work on your translations....

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    OneSky Support created an article,

    Introduction

    What is L10N (and I18N)? You’re curious about getting your product to a new market, or maybe a dozen. You’re wondering what the technical requirements are to build an international product. (Just h...

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    OneSky Support created an article,

    Files as the source of truth

    Adding new phrases There are currently two ways to add phrases to the platform. Manual input Uploading through file Which one should you choose? OneSky Customer Success team says OPTION 2: Upload...

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    OneSky Support created an article,

    Capture and upload screenshots from your mobile device

    Instead of uploading screenshots manually through the OneSky platform, we have a screenshot widget that allows you to: capture screenshots upload to your OneSky project and tag them to the corres...

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    OneSky Support created an article,

    Why is there an extra charge on my order?

    Answer Due to our payment methods, for small orders below $5.00 USD, there will be an extra $0.50 USD charge. To avoid the extra charge, you can purchase credits on our platform. Please see here fo...

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    OneSky Support created an article,

    What can I do if I'm not satisfied with the translation?

    OneSky values providing the best quality translations to you and is responsible for ensuring that this happens. We have features that is designed for you to provide as much contextual information t...

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    OneSky Support created an article,

    How to highlight spaces and line breaks in the source text

    In order to view spaces and line breaks more easily, you can choose to highlight spaces and line breaks in the source text. To enable this settings,  1. Click the user icon at the left hand sideba...

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    OneSky Support created an article,

    How to view the word count that I have translated

    You can view your contribution to any organization that you have contributed by   1. Go to the project view of the organization 2. Go to your Profile by clicking your icon at the top right corne...

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    OneSky Support created an article,

    Definition of the phrase filters

    In the translation tool, you can make use of the phrase filter at the top to filter phrases that require your attention. And the definition of each filter is as below.      1. Not translated  Defi...