Platform to contact translators directly

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    Vincent Chan

    Hi Kookoo,

    Thanks for choosing OneSky, and glad you’re enjoying our translation services! Can definitely feel your pain on this.

    At this moment, besides our comments feature, our recommended method to contact our translators is by going to the "Orders" tab, finding the order that you are having issues with, and then clicking on "Order details". Then, you will be able to "Message" any of the translators working on your order. Translators will receive an email notification once your message is sent. 


    I hope this is helpful to you and we’re currently exploring a few ways that we can make this even easier. Would love to hear any ideas you might have after trying out the feature!

    Cheers,

    Vincent Chan
    Head of Product, OneSky

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