Troubleshooting Guide
For Engineers
File formats
- Do you support MessageFormat?
- Duplicated XML string array comments during export
- How to fix errors in PO file
- My downloaded RTL translations are not displaying properly
- What are the JSON formats supported and their differences?
- Why are my manually input phrases not exporting correctly?
Integrations
Misc
- How does OneSky count a word?
- My glossary terms appear incorrectly in my projects
- Why is the word count different between my Project and my Dashboard?
- Why is the platform detecting phrases from different files as the same phrase?
- How can I preserve my placeholders if they are not currently supported in OneSky?
- How can I recover lost data?