Troubleshooting Guide

File formats

• Do you support MessageFormat?
• Duplicated XML string array comments during export
• How to fix errors in PO file
• My downloaded RTL translations are not displaying properly
• What are the JSON formats supported and their differences?
• Why are my manually input phrases not exporting correctly?

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Integrations

• Is the Xcode plugin compatible with Xcode 8?
• What is this error "No localized files found for language Base"?
• I can't download my base language file via Xcode plugin

Misc

• How does OneSky count a word?
• My glossary terms appear incorrectly in my projects
• Why is the word count different between my Project and my Dashboard?
• Why is the platform detecting phrases from different files as the same phrase?
• How can I preserve my placeholders if they are not currently supported in OneSky?
• How can I recover lost data?

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API Issues

• I received an authentication error when using the API
• Cannot download translations from API (204 no content)
• What are those API status code (e.g. 200, 201, 400, 503)?

I/O Issues

• Why do my translation files still contain original source strings?
• I cannot export my file from OneSky
• Common import/export issues
• How long does it take for my file to import?
• Why are the sequence of my files modified after import/export?