Troubleshooting Guide

File formats

• Do you support JavaScript files?
• Do you support MessageFormat?
• Duplicated XML string array comments during export
• How to fix errors in PO file
• My downloaded RTL translations are not displaying properly
• What are the JSON formats supported and their differences?

See all 14 articles

Integrations

• Is the Xcode plugin compatible with Xcode 8?
• What is this error "No localized files found for language Base"?

Misc

• My glossary terms appear incorrectly in my projects
• Why is the word count different between my Project and my Dashboard?
• Why is the platform detecting phrases from different files as the same phrase?
• How can I preserve my placeholders if they are not currently supported in OneSky?
• How can I recover lost data?
• Why does OneSky automatically add unneeded languages in my project?

See all 9 articles

API Issues

• I received an authentication error when using the API
• Cannot download translations from API (204 no content)
• What are those API status code (e.g. 200, 201, 400, 503)?

I/O Issues

• Why do my translation files still contain original source strings?
• I cannot export my file from OneSky
• Common import/export issues
• Why are the sequence of my files modified after import/export?