When importing/exporting my file, I receive error messages.
There are many reasons for import/export errors. These are the most common issues in order of frequency:
- Invalid XML file format
- Duplicate string IDs: Our platform only accepts UNIQUE string IDs (this includes strings and plurals). Many errors will occur otherwise.
- Duplicate strings in plural phrases: Our platform does not accept the same phrase for plural phrases (e.g. "one": apple, "other": apple). Please check your strings again.
- Incorrect code: Usually a tag is missing, has not be closed, or there is extra whitespace. Please double check file.
- CDATA issues
- Invalid/invisible characters: Especially for iOS, exporting string files from your Xcode will result in added "invisible" characters, known as BOMs. To remove, open file in editors that detect BOMs and upload again.
If none of the above apply, please contact support.