1. Create a new translation project
Click the “New Project” button, select "Integration" as the project type then select "Freshdesk".
2. Connecting to Freshdesk
To connect with Freshdesk, you will have to provide your Freshdesk URL and API Key. To find your Freshdesk API key, log in Freshdesk as an Administrator and the API key can be found on the right of your Profile settings page.
Then click the “Finish & Create Project” button at the end to finish the project creation process. After that, your knowledge base articles on Freshdesk will be automatically imported into OneSky. Depending on the size of your content, the importing process usually takes a few minutes only.
3. Order professional translation
Once your knowledge base articles are imported into OneSky successfully, you are ready to place order for professional translation. Simply navigate to the newly created Freshdesk project page and click the “Order Translation” button on the "Project Overview" page. Read more about how to order professional translation service from OneSky.
During the translation process, maintain close communications with the translators to clarify on questions that they might have.
4. Export translated articles to Freshdesk
You will receive an email notification when your translation order is ready.
To export the translated content, go to “Export Translation”. Here you can click the “Export” button to export all the localized articles to Freshdesk.
5. Setting up multi-product support on Freshdesk
When you head over to Freshdesk, you can see the base language & translated version of the help desk articles on the “Solutions” page.
In order to have a dedicated support portal for each language, you need to set up multi-product support on Freshdesk.
Start by clicking on Multiple Products from the Admin tab.
Then turn "configure a separate portal" to on. Enter the new portal URL (e.g. http://fr.support.yourcompany.com/) and its language (e.g. French). Lastly, choose the right solution category to match with the different language portals.
That’s it! Your localized helpdesk portal should now be configured and ready for use.