How to communicate with OneSky professional translators - overview

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mako
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You can communicate with translators both on (A) phrase level and (B) project level. 
 
** Phrase comment (method A) is NOT available for document type projects (e.g. Word and PDF files). Please refer to method (B) for document type projects. 

 

(A) Adding comments to individual phrases for translators 

You can leave comments to individual phrases so that it would be easier for translators to know which phrase you are mentioning. 

 
1. Click into the language that you'd like to add comments for 

 

2. Select the string that you would like to add a comment to 

3. Leave a comment by selecting the "Comments" icon on the side bar 

 


 

Viewing and replying to translators' comments 

1. On the "Translation Overview" page, our system will show you the number of total comments along with the number of unread comments for each language. Simply click onto the number to view the related phrases. 

 

 

2. Click on the "comment" icon to view and reply to translators' comments. You can use the filter at the top to view strings with comments or unread comments only. 

 

 

(B) Communicating with translators on the project level 

If you'd like to message a single translator: 
 
1. Go to the "Order" tab
2. Click "Order Details" for the chosen order 
3. Click "Messages" to message the translator 

  

 

 

If you'd like to message multiple translators at a time: 

1. Go to the "Order" tab

2. Click "Broadcast" for the chosen order

3. Select the translators that you'd like to include in the conversation 

 

 

 

Please note that OneSky has a 14 day warranty period policy, you are encouraged to contact the translators as soon as possible within 14 days of submitting completed translations.

 


 

 

 

 

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    Elliot Spencer

    To contact OneSky translators:

    (A) Phrase Level (not for Word/PDF files):

    • Select your language and string, then click the “Comments” icon to leave notes.

    • View and reply to comments via the "Translation Overview" page.

    (B) Project Level:

    • Individual message: Go to Order > Order Details > Messages.

    • Message multiple translators: Use Order > Broadcast.

    🕒 Remember: You have 14 days to communicate after translation delivery.

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    Terry Owen

    This seems like a clear and practical guide for working with translators via OneSky’s platform. It breaks down two methods of communication: (A) phrase-level comments, useful for precision when addressing specific strings in translations, and (B) project-level messaging, ideal for broader or more general communication with translators.

    What stands out:

    1. Phrase-Level Comments:

      • This method is detailed and emphasizes clarity by allowing comments on specific phrases—helpful for keeping communication focused and eliminating guesswork.
      • Restrictions are noted: it's unavailable for document-type projects (e.g., Word or PDF), which is important for users to remember.

    2. Project-Level Communication:

      • Messaging translators individually or broadcasting to a group is a flexible option for collaboration.
      • The outlined steps make it easy to navigate between these modes of communication.

    Another valuable detail is the emphasis on the 14-day warranty period for translations, which encourages prompt feedback and communication. This ensures better collaboration and timely adjustments.

    Overall, the structure is well-organized, making it easy for users to follow and utilize effectively. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    The Toll Roads

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