To cancel a pending order (whether because it was accidental or unneeded), contact firstname.lastname@example.org immediately.
We also recommend is that you message the specific translator and say that you actually want to cancel the specific order. This is not a guarantee as the translator may miss the message or have already started the translations. To message the translator, please see section B of How to communicate with OneSky professional translators.
Order Cancellation Policy
If your order has not yet been assigned to a translator at the time our Support Team receives your request, you can receive a full refund.
If your order has already been assigned to a translator, we cannot provide a refund.
Please read our OneSky Terms for more information.