How can I recover lost data?

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Maggie @ OneSky
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Problem

  1. I accidentally deleted some files and/or translations.
  2. Some phrases and translations were unexpectedly deleted from my project.

Answer

If Problem #1:

OneSky has a record of all uploaded/downloaded files and translations that were translated by our professional translators. We can only recover data that exist in those conditions. Please contact support to assist in recovering those files, and the full recovery process can take up to 2 weeks. A one-off cost can be incurred in this process.

All other data that do not pertain to the above situation will be permanently deleted.

If Problem #2:

For data that unexpectedly "disappeared" from our platform, we can investigate whether:

a) It was the user's error. Data might not be recovered. (Relates to Problem #1)

b) It was a system error. Our engineers will investigate whether recovery is possible, and if so, they will be responsible for recovering your data as long as the data loss occurred within 2 weeks of reporting it at no extra cost.

 

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  • Avatar
    chinos

    Recovery experts do not always need to have physical access to the damaged hardware. When the lost data can be recovered by software techniques, they can often perform the recovery using remote access software over the Internet, LAN or other connection to the physical location of the damaged media. tech support provide by Kyte TV get clear guide below.

    Follow this line:

    1. Go to the "Download" section of the project and export the files and languages that you'd like to back up.
    2. You can access the exported files in the future by going to "Download Queue" on the "Download" page.
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  • Avatar
    Edward357Johnson (Edited )

    To address the issue of accidentally deleted files or translations:

    If you accidentally deleted files or translations:

    OneSky keeps a record of all uploaded/downloaded files and translations done by their professional translators.

    Contact OneSky support for assistance in recovering these files. The process can take up to 2 weeks and might incur a one-off cost.

    Any other data not meeting these conditions will be permanently deleted.

    If data unexpectedly disappeared:

    If it's due to user error, recovery may not be possible (refer to the above conditions).

    If it's a system error, OneSky's engineers will investigate and attempt to recover the data, as long as the loss was reported within 2 weeks, at no extra cost.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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