I cannot export my file from OneSky

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Maggie @ OneSky
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Problem

I receive this error message when I tried to export my files:

We've encountered a problem when generating the file. Our engineering team will look into the issue and get back to you soon!

What is wrong with my file?

Answer

The most common export issues are related to:

1. Syntax error: a missing opening or closing HTML tags in a translation

For example, in the following line, the closing </b> tag is missing:

<string name="apple"><b>Apples are delicious</string>

Try searching all of your phrases for a missing tag.

2. Plural form error: a plural form has been modified or is incorrect in one or more of the languages in the uploaded string files.

For example, you have the following string:

<string name="apple">Apple</string>

then you decided to change it to a plural form with the same string ID:

<plurals name="apple">
  <item quantity="one">Apple</item>
  <item quantity="other">Apples</item>
</plurals>

then you decided to change it back to a singular form:

<string name="apple">Apple</string>

this term will become corrupted in our system and create export errors.

Please see if these two common errors apply to any of your strings. If you still cannot find the source of the error, contact our support team for help.

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Comments

2 comments

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  • Avatar
    Abdul Rahman

    I've run into the same issue before sometimes it's just a delay in processing or a project permission glitch. Try rechecking your export settings or switching browsers. Also, if you're managing APK translations or similar content, ModHello.io has some useful tools that helped me streamline the workflow.

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  • Avatar
    Ryan247Zook (Edited )

    When you encounter the "We've encountered a problem when generating the file" error during export, the most common causes are syntax errors (like a missing HTML tag in a translation, e.g., <string name="apple"><b>Apples are delicious</string> should be <string name="apple"><b>Apples are delicious</b></string>) or plural form errors. The plural form error occurs when you switch a string ID between singular (<string>) and plural (<plurals>) forms multiple times, corrupting the entry in the system. Check your files for these two specific issues first; if the problem persists, contact support. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    CatTranslatorApp 2025

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