I cannot export my file from OneSky

Problem

I receive this error message when I tried to export my files:

We've encountered a problem when generating the file. Our engineering team will look into the issue and get back to you soon!

What is wrong with my file?

Answer

Most of the time, you will receive this error message due to a syntax error: a missing opening or closing HTML tags in a translation.

For example, in the following line, the closing </b> tag is missing:

<string name="apple"><b>Apples are delicious</string>

Try searching all of your phrases for a missing tag. If you still cannot find the source of the error, contact our support team for help.