I cannot export my file from OneSky

Problem

I receive this error message when I tried to export my files:

We've encountered a problem when generating the file. Our engineering team will look into the issue and get back to you soon!

What is wrong with my file?

Answer

The most common export issues are related to:

1. Syntax error: a missing opening or closing HTML tags in a translation

For example, in the following line, the closing </b> tag is missing:

<string name="apple"><b>Apples are delicious</string>

Try searching all of your phrases for a missing tag.

2. Plural form error: a plural form has been modified or is incorrect in one or more of the languages in the uploaded string files.

For example, you have the following string:

<string name="apple">Apple</string>

then you decided to change it to a plural form with the same string ID:

<plurals name="apple">
  <item quantity="one">Apple</item>
  <item quantity="other">Apples</item>
</plurals>

then you decided to change it back to a singular form:

<string name="apple">Apple</string>

this term will become corrupted in our system and create export errors.

Please see if these two common errors apply to any of your strings. If you still cannot find the source of the error, contact our support team for help.