Although we use the word "deadline" throughout our order system and in your notifications, our professional translation order deadlines are more akin to hard guidelines.
Under normal conditions, you will see your order complete by the end of the deadline day.
However, as the "estimated deadline" shown on your quotation page is calculated automatically, there are human factors that it cannot account for - such as normally reliable translators all becoming unavailable at the same time or rejecting work for their personal reasons. In case that we cannot achieve the original estimated deadline, we will inform you right away while trying to deliver your orders as soon as possible.
If your orders are extremely time-sensitive, please contact us at the Support Centre and we are happy to help monitor the orders for you.
It is also worth noting that as OneSky specializes in general and gaming translation services, any non-gaming technical translation could take longer to complete. Furthermore, we cannot guarantee that we will be able to find a suitable translator to fulfil your technical translation order. In case we cannot find a translator, we will notify you as soon as possible.
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Timely Delivery: Deadlines provide a clear timeframe for translators and clients, allowing for efficient planning and execution of translation projects. Adhering to agreed-upon deadlines demonstrates professionalism and reliability.
Project Planning: When setting deadlines, it's important to consider the scope and complexity of the translation task, as well as the translator's availability. Adequate time should be allocated for translation, proofreading, and any necessary revisions.
Communication: Clear communication between the client and the translator is essential to establish realistic deadlines. It is crucial to discuss project requirements, turnaround times, and any potential challenges upfront to avoid misunderstandings.
Quality Assurance: Rushed translations may compromise the quality of the final product. Translators require sufficient time to conduct thorough research, maintain consistency, and ensure accurate translations. Setting realistic deadlines allows for proper quality assurance measures.
Flexibility and Negotiation: Sometimes, unforeseen circumstances or changes in project scope may require adjustments to the initial deadlines. Maintaining open lines of communication allows for flexibility and negotiation when necessary.
Project Management Tools: Utilizing project management tools and software can help streamline the translation process, manage deadlines effectively, and ensure smooth collaboration between translators and clients.
Accountability: Both clients and translators share responsibility for meeting deadlines. Clients should provide necessary materials and information in a timely manner, while translators should commit to delivering high-quality translations within the agreed-upon timeframe.
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Although we use the term "deadline" in our order system, our translation deadlines are more like guidelines. Typically, your order will be completed by the end of the deadline day. However, unforeseen human factors, such as translator availability, may affect this. If we can't meet the estimated deadline, we'll notify you immediately and work to deliver your orders as soon as possible.
For extremely time-sensitive orders, please contact our Support Centre, and we'll monitor them for you. Note that OneSky specializes in general and gaming translation services, so non-gaming technical translations may take longer. If we can't find a suitable translator, we'll inform you promptly.
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Therefore, each placeholder will be counted as one word to fairly reflect the translator's effort in handling them. The same rule applies to HTML tags and any non-translatable terms such as brand names, numbers, or product titles like 'Alight Motion'.
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