Although we use the word "deadline" throughout our order system and in your notifications, our professional translation order deadlines are more akin to hard guidelines.
Under normal conditions, you will see your order complete by the end of the deadline day.
However, as the "estimated deadline" shown on your quotation page is calculated automatically, there are human factors that it cannot account for - such as normally reliable translators all becoming unavailable at the same time or rejecting work for their personal reasons. In case that we cannot achieve the original estimated deadline, we will inform you right away while trying to deliver your orders as soon as possible.
If your orders are extremely time-sensitive, please contact us at the Support Centre and we are happy to help monitor the orders for you.
It is also worth noting that as OneSky specializes in general and gaming translation services, any non-gaming technical translation could take longer to complete. Furthermore, we cannot guarantee that we will be able to find a suitable translator to fulfil your technical translation order. In case we cannot find a translator, we will notify you as soon as possible.